March 19, 2020 - 8PM PST - IMPORTANT UPDATE
Late on the evening of March 19th, the Governor of the State of California where Guardhouse's operations are located issued a shelter in place order until further notice. This means Guardhouse is operating only essential warehouse activities. Our customer service is operating normally and remotely to answer your calls and take orders.
Can I still place an order with Guardhouseholders.com?
Yes. You can place your order. Our customer service staff is working remotely to help with any questions and to enter your orders. Until further notice, we will make every effort to ship your order in a reasonable time. At some point we may close the warehouse to even essential activities. When we reopen with our full warehouse staff, operations will return to normal.
I placed an order before March 19th at 10PM PST and my order has not yet shipped. What will happen?
If you placed an order for which your card was charged but your order was not shipped, and we are not able to ship the order in a reasonable time, a refund will be issued. Please be patient as we are making an attempt first to clear a small backlog of orders.
What if I need customer service?
Call our customer service line or send an email. Our staff is working remotely from home to assist with any questions.
What if I have a return to send back?
Do not send any returns at this time. Our warehouse operations are limited to a few necessary activities. We are not processing returns until we reopen.